PRIVACY POLICY Our contact details Name: The Clarity Factory Address: 192a Westcombe Hill, London SE3 7DH E-mail: admin@clarityfactory.com Date: August 2022 The type of personal information we collect As a business, we currently collect and process the following information: • Personal identifiers, contacts and characteristics (for example, name and contact details) The type of personal information we collect on our website is limited to: • Country of visit • Date of visit How we get the personal information and why we have it Most of the personal information we process is provided to us directly by you for one of the following reasons: • You have signed up to receive our newsletter • You have done business with us • You are a known contact of the business We use the information that you have given us in order to communicate with you about our services and related items. We may share this information with staff, consultants and other people or partners working on behalf of The Clarity Factory in order to conduct our work. We do not share or sell this information beyond this. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: • Your consent. You are able to remove your consent at any time. You can do this by contacting admin@clarityfactory.com • We have a contractual obligation. • We have a legitimate interest. How we store your personal information Your information is securely stored on our company servers. We keep personally identifiable information gathered for a specific reason (for example, client work or projects) for seven years. We will then dispose your information by deleting it from all company devices and servers and destroying any paper copies containing your information. Your data protection rights Under data protection law, you have rights including: • Your right of access - You have the right to ask us for copies of your personal information. • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at admin@clarityfactory.com if you wish to make a request. How to complain If you have any concerns about our use of your personal information, you can make a complaint to us at admin@clarityfactory.com. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk